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Resource Library
Review our collection of research reports, brochures, and white papers tailored to executives within the services industry. These reference tools provide valuable insight regarding the IT and CE service industries, as well as the OnForce marketplace.
OnForce Services Marketplace Index (OSMI) Research Reports
The OnForce Services Marketplace Index (OSMI) provides an analysis of the aggregated data from the OnForce marketplace and measures transaction data on a quarterly and yearly basis. These research reports use best practices of statistical analysis to compile and normalize data in order to maximize accuracy and reliability.
2010 Research Reports
Q1 2010 Services Marketplace Index: Report shows promising signs for 2010 as work order pricing continued to stabilize for the fourth sequential quarter within the OnForce marketplace.
2009 Research Reports
OnForce Service Marketplace Index 2009: This year end research report measures data from more than $150 million of services transacted through the OnForce marketplace in 2009.
Q4 2009 Services Marketplace Index: Work order pricing and work order volume continued to stabilize in the fourth quarter of 2009. Installation work increased by three percent, offsetting a slight decline in break-fix service events.
Q3 2009 Services Marketplace Index: Key findings for the quarter showed that average work order pricing across the OnForce marketplace remained stable for the second consecutive quarter. OnForce saw spending in break-fix work decrease slightly and a small increase in new equipment installations.
Q2 2009 Services Marketplace Index: PC Desktop repair captured the highest volume of work orders for the fourth consecutive quarter. Additionally, enterprises are using the OnForce marketplace in innovative ways to optimize efficiencies.
Q1 2009 Services Marketplace Index: Comprehensive analysis of nearly 70,000 service events in 1Q 2009 quarter across the United States and Canada found that there was an increased amount of spending for IT and CE diagnose and repair services.
2008 Research Reports
OnForce Services Marketplace Index 2008: Highlights research trends and data from the OnForce marketplace in 2008 in this OSMI Year End Report. Now with more in-depth work order analysis, this report identifies the top geographic regions and technologies in the on-site service industry; a must-read for any service buyer.
Q4 2008 OnForce Services Marketplace Index: The Q4 report examines real-world transaction data from the OnForce marketplace in the fourth quarter of 2008, covering highest-volume categories, most and least expensive categories and most expensive cities in addition to many other categories.
Q3 2008 OnForce Services Marketplace Index: This report examines real-world transaction data from the OnForce marketplace in the third quarter of 2008.
Q2 2008 State of the IT Industry Report: Highlighting trends in IT service spending, this report examines real-world transaction data from the OnForce marketplace in the second quarter of 2008. With detailed statistical analysis, the report covers highest-volume categories, most and least expensive categories, most expensive cities and many other trends.
Q1 2008 State of the IT Industry Report: Compiled from the OnForce marketplace, this report offers a detailed look at trends in IT service spending in the first quarter of 2008. Replete with stats and figures, the report allows the reader to compare IT service rates and volume of work completed between state, city and IT category.
Brochure
OnForce, Service Made Simple: Learn how OnForce is changing the service game for national and regional service buyers across the United States and Canada.
White Papers
8 Ways On-Site Service Can Drive Revenue Now: On-site service has always been a vital component of an IT firm's value proposition and revenue stream. This white paper explores the many ways in which companies can leverage on-site service to grow their business, enter new markets, reduce costs, and satisfy their customers.
8 Ways Every Solution Provider Can Profit From Rollouts Right Now: The frequency of large-scale rollouts is increasing at a rapid pace, due in part to the mainstream adoption of new technologies. This whitepaper explains how rollouts are creating unprecedented sales opportunities for IT service professionals.
Recession-Proofing Strategies for IT Service Firms: A challenging economy and a lack of qualified IT professionals may seem like a dire mix for VARs and other IT service firms—but there is a solution. This white paper explains how OnForce can be leveraged to improve efficiency, expand services and grow your business in spite of the economic downturn.
