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Buyer Case Study
Service Buyer: Betsey Johnson
Accomodating Retailers Across The Nation
The service of connecting buyers and pros came as a surprise to me — now it makes perfect sense!
— Brian Smith, Director of Information Technology, Betsey Johnson
Challenge
Betsey Johnson is an international retail chain of high-end women's clothing, with more than sixty stores throughout the US, Canada and the UK. As the business grew, it became clear that its internal IT department was stretched too thin to adequately manage and repair equipment for all of the firm's locations.
Solution
Brian Smith, Director of Information Technology, discovered OnForce through his predecessor, who introduced him to the benefits of having IT service pros on-demand. Within hours, Smith was routing work orders for installations and maintenance of each store's IT infrastructure.
Result
OnForce has enabled Smith to manage each store's individual IT needs from a central location, without adding a single W2 technician. Smith said the benefits enjoyed by the company in terms of efficiency pale in comparison to the financial incentives.
"Without OnForce we would have to send our own techs across the country and incur heavy travel expenses," said Smith. "The cost savings have been immense and our business hasn't skipped a beat."
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