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Buyer Case Study
Service Buyer: Zip Express Installation
Launching A National Enterprise With OnForce
With OnForce, we were able to scale very quickly. The platform has allowed us to keep our customers satisfied with their installations.
— Chris Mauzy, Founder, Zip Express Installation
Challenge
With a wealth of experience in technology installation, Chris Mauzy came to understand that selling consumer electronics was merely half the battle; only after a product is installed does one have a satisfied customer. Founding Zip Express Installation to install flat-panel TVs and home theaters, Mauzy's goal was to provide the consumer with an alternative to the three week waiting period imposed by many retailer-suggested installers. Though ambitious, he lacked the workforce needed to establish a nationwide presence.
Solution
Mauzy had familiarized himself with the OnForce marketplace through a previous partnership and began to consider its use as the company set its business objectives. After speaking personally with several OnForce employees, who encouraged him in the development of his idea, Mauzy realized the potential impact of the online marketplace, and promptly signed up as a service buyer.
Result
Zip Express has been able to scale its operation quickly, with a growing client list that includes major retailers as well as several government organizations. By utilizing OnForce service pros, Mauzy has established the capacity to handle multiple work orders in virtually any location. The convenience of OnForce has also added considerable value to his business, as Mauzy has the ability to stay in touch with pros who offer exceptional service, while eliminating the bulk of his paperwork.
"I'm so thankful it's all electronic," said Mauzy. "The one thing I don't have a paper trail for is OnForce; the process is seamless. I have couldn't have asked for a better catalyst than OnForce in making this business possible."
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