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Buyer Case Study
Service Buyer: New Technologies
Accessing Expertise With OnForce Pros
It's given us the flexibility that we don't have to hire full-time employees. If our people our unavailable, we can easily use OnForce.
— Cindy Normand, VP of Finance, New Technologies
Challenge
Boston-based New Technologies provides strategic consulting and IT support throughout a wide range of industries. With a limited number of full-time technicians, the company struggled to meet the increasing demand for UNIX and Windows service experts. As VP of Finance, Cindy Normand was tasked with locating these professionals, while also searching for efficient ways to better utilize the firm's own staff technicians.
Solution
Referred to OnForce by analysts with the Aberdeen Group, New Technologies found its answers in the online marketplace. After contracting several UNIX experts for a large client engagement, the firm continued streamlining a large portion of their workload to easily-accessible professionals through OnForce.
"Our clients have been thrilled beyond belief with the technicians we have provided them with," said Normand. "The pros are very responsive and extremely diligent in giving updates, beyond what is even required by OnForce."
Result
With the business growth and client satisfaction on a steady incline, New Technologies plans to rely on OnForce for much of its future needs. Having developed relationships with trusted OnForce service pros, Normand has also been impressed with the resourcefulness of the platform, recognizing the value of being able to precisely select technicians for each engagement.
"The OnForce team was excellent to work with," said Normand. "They helped me develop templates so that I could easily create the same work orders week after week, rather than recreating them every time. We've set extremely high goals for the future of our business and OnForce has been a major reason why."
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